Welcome
Login Register

Do I need a card to open the vehicle?

Yes, you must link a contactless card in the registration process that will allow you to open and close the cars to start and finish your booking.

What sort of cards can I link to my profile? Any kind of cards with a contactless system.

There are some options:

Madrid

- Contactless bank cards

- Transportation cards

- Multi cards

- BiciMad cards

Barcelona

- Contactless bank cards

- Bicing cards

Possible questions:

  • I have selected the card option that I want to link, but the assigned numbering is not correct.

Don't worry, nothing happens, the system adds a random number when you link your contactless card, you can use it without any problem. If you want to add the correct numbering, you can write to us at info.es@ondemand.europcar.com with the new numbering and we will make the change without any problem.

  • I want to use my App only to open and close the vehicles.

That option will be available to you as well. We always recommend to link a contactless card, since some underground car parkings don't have a good coverage to ensure that the App always works. Thus, if you cannot use your option A, you will always have a plan B to enjoy your booking without complications.

  • I want to change my card. How do I do it?

Call us at 912 82 09 15 or send us an email at info.es@ondemand.europcar.com and we will make the modifications accordingly.

S
Szabolcs is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.