Yes, you must link a contactless card in the registration process that will allow you to open and close the cars to start and finish your booking.
What sort of cards can I link to my profile? Any kind of cards with a contactless system.
There are some options:
Madrid
- Contactless bank cards
- Transportation cards
- Multi cards
- BiciMad cards
Barcelona
- Contactless bank cards
- Bicing cards
Possible questions:
- I have selected the card option that I want to link, but the assigned numbering is not correct.
Don't worry, nothing happens, the system adds a random number when you link your contactless card, you can use it without any problem. If you want to add the correct numbering, you can write to us at support.es@ondemand.europcar.com with the new numbering and we will make the change without any problem.
- I want to use my App only to open and close the vehicles.
That option will be available to you as well. We always recommend to link a contactless card, since some underground car parkings don't have a good coverage to ensure that the App always works. Thus, if you cannot use your option A, you will always have a plan B to enjoy your booking without complications.
- I want to change my card. How do I do it?
Call us at 912 82 09 15 or send us an email at support.es@ondemand.europcar.com and we will make the modifications accordingly.