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Quick guide (vehicles without PIN pad) for business users

We recommend that you read our guide before you start your booking.

Start the booking to unlock your vehicle
  • In the app, tap ‘Start booking’. If there’s no signal, hold the contactless card over the card reader on the windscreen. 
  • Wait for the light on the windscreen to turn green. Your vehicle will be then unlocked.
Checking the vehicle's damage status is easy
  • You can check the booking summary any time to see what damages have already been reported.
  • You can help us improve the service by taking pictures of the new damages and emailing them to support.es@ondemand.europcar.com
Get the keys and start your trip
  • Find the keys in the terminal.
  • Use them to lock and unlock your vehicle during the booking.
Car park exit and access
  • If your vehicle is in a car park, drive to the exit and wait for it to open automatically.
  • If the exit doesn’t open automatically, use the card located in the sun visor.
Fuel is included in all your bookings
  • Check with your company admin which major petrol stations and what method of payment you should use.
  • Leave at least 1/4 of a tank of fuel when you drop off your vehicle to avoid charges.
Punctuality is good karma. Don't be late!
  • Make sure you return the vehicle on time to avoid charges.
  • You can only extend your booking if no one else has booked your vehicle later on.
Ending your trip
  • Return the vehicle to the parking or to the location you selected for return.
  • In the app, tap ‘Finish booking’ and follow the instructions. If there’s no signal, hold the contactless card over the reader on the windscreen.
  • Wait for the green light on the windscreen. Your vehicle will then be locked.

Need more help?

See more articles on how to make the most of Europcar On Demand. Enjoy your ride!

Faq is the author of this solution article.

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