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What if the car has less than a quarter of a tank of fuel when I pick up the vehicle?

Our rules of use of the service stipulate that the user must always finalise the reservation with the deposit with at least one full room

  • Here is a tip! Make sure you comply with this rule to save yourself future penalties, since you don't pay for gasoline.

When you start your booking you find the deposit below the room, please send the following information to support.es@ondemand.europcar.com :

  • Photo of the deposit
  • Send it before starting your trip (or the time can be seen with the clock on the dashboard)
  • Tell us the affected booking

We take the customer experience very seriously, and for that the collaboration of all is paramount.

Surely you have heard that: "Don't do to others what you don't want". ?

Szabolcs is the author of this solution article.

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