Always call the police and ask them for a report.
In all cases:
- Put a warning triangle on the road at least 45 metres behind your broken-down vehicle.
- Take care of anyone who might be injured.
- Take photos of the incident.
- Call our customer service team as soon as you can.
If another party was involved in the accident:
- Get the names, phone numbers, addresses and license plate numbers of those involved.
- Look for the accident report in the glove compartment and fill it out.
- Take photos of the incident.
- If one of the parties agrees to take responsibility for the incident, try to put their statements in writing and have this document signed.
- Send all documents to us.
- Call our customer service team as soon as you can.
You can reach out our Customer Service on the following numbers: